Reference

Privacy Policy for Indonesian Accounts

We write this policy so you can see exactly what we collect from your account, device, and support chats, and why each record stays in our system.

DANAOVOGoPayQRIS

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How We Handle Your Data

gopaytoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to the account you open with us, not to third-party sites you may reach through links. We collect only the details needed to run the account, verify identity when needed, keep transaction records from DANA, OVO, GoPay, and QRIS, and spot unusual access.

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We do not ask for more than the service requires. Cookie data helps us remember your language choice, browser session, and device path on Chrome, Safari, or Firefox. If you clear cookies in Chrome or Safari, the next visit may ask you to choose those settings
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again. If local law changes the way we can store or share data, we follow that law and update this page before the change takes effect. You can ask us to correct your record or close the account, but some records may stay in archive for
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legal and audit reasons.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where to Reach Our Team

If you want a copy of your data, a correction, or a closer look at what we keep, our team can help through live chat, email…

SECURITY LAYERS

Security, Cookies, and Retention

We keep privacy controls close to the account so you can check them on mobile or desktop without hunting through extra pages.

Account data

We store the name, contact detail, and login trail tied to your account so we can confirm access and answer requests. If you close the account, only the records needed for legal and audit reasons stay in archive.

Cookies

Our cookie banner lets you accept or reject non-essential cookies on Chrome, Safari, and Firefox. Core cookies keep your session active, while preference cookies remember language and device choices without opening a separate settings page.

Device checks

We log device type, browser version, and IP history to spot unusual sign-ins. If a session looks new, we may ask you to confirm via email or WhatsApp before the account keeps moving.

Payment logs

When you use DANA, OVO, GoPay, or QRIS, we keep the transaction reference, time stamp, and status. We do not keep wallet login details, so the support team can match a payment without holding extra access data.

Retention

We keep your records only as long as needed for account operation, dispute handling, fraud checks, or legal requests. After that period, we remove or anonymise the data that no longer serves a clear purpose.

Your requests

To ask for a copy, correction, or closure where local law allows, contact live chat, email, or WhatsApp. We verify the account before any change, then confirm the result back to you.

Privacy Questions for Your Account

This FAQ covers the privacy questions you ask before opening an account and after you start using it. We keep the answers practical: what we collect, how cookies work on phone and desktop, how long records stay in archive, and how you can reach us by live chat, email, or WhatsApp when you want a copy, correction, or closure where local law allows.

We keep the details needed to run your account: name, contact method, login trail, device type, and the payment reference when you use DANA, OVO, GoPay, or QRIS. We do not hold your wallet password.

Yes. Send the request through live chat, email, or WhatsApp, and we will verify the account before we share anything. If local law limits a part of the request, we explain what we can release.

Cookies keep your session alive, remember your language choice, and help us notice a login that does not match your usual device. You can change non-essential cookies in the browser banner on Chrome or Safari.

We keep records only for the time needed to run the account, settle a dispute, or meet a legal request. After that, we delete or anonymise what no longer has a clear purpose.

Only the team members who need it for support, security, or account checks can access your data. They work under role-based access, and we do not share the record with unrelated third parties.

Use live chat, email, or WhatsApp and tell us what should change. We verify the account first, then update the record or close it where local law allows, and send you confirmation.

You can reject them in the banner or change the browser settings later. Core cookies still keep the session working, but preference and analytics cookies stop when you turn them off.

Privacy Policy for Indonesian Accounts

Where to Reach Our Team

Security, Cookies, and Retention

Account data

Cookies

Device checks

Payment logs

Retention

Your requests

Privacy Questions for Your Account

01 What data do you keep when I open an account?

02 Can I ask for a copy of my data?

03 How do cookies work on your site?

04 How long do you keep my records?

05 Who can see my account data?

06 How do I ask for a correction or closure?

07 What if I do not want non-essential cookies?

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